Privacy Policy
Effective date:
This Privacy Policy describes how Spinaltendon ("we," "us," or "our"), operating at spinaltendon.site, collects, uses, stores, and protects personal information when you browse our website, purchase ergonomic habit products, request workspace guidance, or communicate with our team in New Zealand.
1. Data Controller
The data controller responsible for your personal information is Spinaltendon, located at 103 Lake Road, Belmont, Auckland 0624, New Zealand. For privacy-related inquiries, contact us using the details on our contact page. Email correspondence: ask@spinaltendon.site. Phone: +64212117196.
2. Information We Collect
We may collect the following categories of personal information depending on how you interact with our ergonomic products and services:
- Identity and contact data: full name, email address, phone number, billing and delivery address within New Zealand or internationally where applicable.
- Order and transaction data: products purchased (such as Habit Tracker Journal, Lumbar Support Cushion Pro, Adjustable Laptop Stand), payment confirmation references, order history, and delivery status.
- Communication data: messages submitted through contact forms, email threads, consultation notes related to selecting ergonomic habits, and customer support records.
- Technical data: IP address, browser type, device identifiers, pages visited on spinaltendon.site, referral URLs, session duration, and cookie preferences.
- Consent records: timestamps and scope of consent for marketing, analytics, and personal data processing related to product orders.
3. How We Use Your Information
We process personal information for the following purposes, based on legitimate interests, contractual necessity, legal obligations, or your consent where required:
- To process and fulfil orders for ergonomic habit products, including payment verification, packaging, courier coordination, and delivery updates.
- To respond to inquiries about workspace setup, posture routines, product compatibility, and returns under our Return Policy.
- To improve website content, product descriptions, and educational resources about selecting ergonomic habits.
- To comply with New Zealand tax, consumer protection, and record-keeping obligations applicable to retail sales.
- To detect fraud, secure accounts, and protect the integrity of spinaltendon.site infrastructure.
4. Legal Bases for Processing
Under the Privacy Act 2020 (New Zealand) and, where relevant, comparable international frameworks for cross-border visitors, we rely on: performance of a contract when fulfilling product orders; legitimate interests for website security and service improvement, balanced against your rights; legal obligation for financial and tax records; and explicit consent for optional marketing communications and non-essential cookies.
5. Sharing and Disclosure
We do not sell personal information. We may share data with trusted processors who assist our operations under written agreements: payment gateways, courier and logistics partners serving New Zealand addresses, email service providers, website hosting providers, and analytics vendors when you have accepted analytics cookies. Processors may only use data for specified purposes and must implement appropriate security measures.
6. International Transfers
Our primary systems are oriented toward New Zealand. If data is transferred outside New Zealand—for example, to cloud hosting regions—we ensure safeguards such as contractual clauses, adequacy assessments, or your explicit consent where required by applicable law.
7. Data Retention
We retain order and invoice records for at least seven years to meet tax requirements. Contact form submissions are retained for up to twenty-four months unless a longer period is needed for ongoing support. Marketing consent records are kept until you withdraw consent. Technical logs may be retained for up to twelve months for security analysis.
8. Security Measures
We implement administrative, technical, and physical safeguards including HTTPS encryption on spinaltendon.site, access controls for staff, secure payment processing without storing full card numbers on our servers, and regular review of vendor security practices. No method of transmission over the internet is completely secure; we encourage strong passwords and cautious sharing of personal details.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion where no overriding legal basis requires retention.
- Object to processing based on legitimate interests or direct marketing.
- Request portability of data you provided in structured format where technically feasible.
- Withdraw consent for processing that relies on consent, without affecting prior lawful processing.
To exercise these rights, contact us at the details above. You may also lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your rights have been infringed.
10. Children's Privacy
Our ergonomic products and educational content are directed at adults managing their own workspaces. We do not knowingly collect personal information from individuals under sixteen without parental consent. If you believe we have received such data, contact us for prompt deletion.
11. Third-Party Links
Our website may link to external resources such as Google Maps embeds. Those services have independent privacy policies. We are not responsible for their practices when you leave spinaltendon.ddd.
12. Policy Updates
We may update this Privacy Policy to reflect changes in products, technology, or legal requirements. Material changes will be indicated by updating the effective date at the top of this page. Continued use of our website after changes constitutes acknowledgment of the revised policy where permitted by law.
Contact us with any questions about how Spinaltendon handles your data in connection with ergonomic habit products and guidance services.